Image placeholder

Design and Display Freshdesk Banners

If you run a Freshdesk support center notification banners are a great way to keep your customers informed of important outages and updates. Newclick allows you to design, display, and manage your notification banners for Freshdesk. If this sounds interesting to you, then follow along as we show you how.

Image placeholder
Create your notification banner using newclick.io

First, prepare Your Announcement Banner

Start by creating an account with newclick.io. Newclick helps you create and schedule important announcements on your Freshdesk website. You can schedule a start and end date for your notification message. Use countdown timers, links, and emoji. Choose your background and text color to make your banner look amazing.

Installing Your Announcement Banner

After you set up your account with newclick.io, create your first banner. Once you've done that, the last step is to install the newclick.io announcement banner onto your Freshdesk help center.

After you've saved your banner in newclick.io, click on the install code snippet button. Next, you'll want to copy and paste the code snippet into your Freshdesk Theme Workbench. To do that you'll need to...

  • Log in to your Freshdesk Admin Site.
  • Click on Admin > Portals > Customize Portal.
  • Select the Layout & Pages tab.
  • Under Portal Layout, customize the header, footer and overall layouts.
  • Copy/Paste the code snippet into the head.
  • Make sure you save your edits by clicking on Save.
  • Publish your changes.

And that's it! Make sure your banner is in the "Active" state and it will be displayed on your website. Next read how to schedule your message banner for your notifications and outages.