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Design and Display Zendesk Banners

If you run a Zendesk support center notification banners are a great way to keep your customers informed of important outages and updates. Newclick allows you to design, display, and manage your notification banners for Zendesk. If this sounds interesting to you, then follow along as we show you how.

Create your notification banner using
Create your notification banner using

First, prepare Your Announcement Banner

Start by creating an account with Newclick helps you create and schedule important announcements on your Zendesk website. You can schedule a start and end date for your notification message. Use countdown timers, links, and emoji. Choose your background and text color to make your banner look amazing.

Installing Your Announcement Banner

After you set up your account with, create your first banner. Once you've done that, the last step is to install the announcement banner onto your Zendesk help center.

After you've saved your banner in, click on the install code snippet button. Next, you'll want to copy and paste the code snippet into your Zendesk Theme Workbench. To do that you'll need to...

  • Log in to your Zendesk Guide Admin Site.
  • Go to Customize design > Customize (your live theme) > Edit Code.
  • Copy/Paste the code snippet into the document_head.hbs file.
  • Paste the code snippet into this document and click "Publish".

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Copy and paste your code snippet to your Zendesk site.

And that's it! Make sure your banner is in the "Active" state and it will be displayed on your website. Next read how to schedule your announcement banner for your notifications and outages.

Want to learn more? Start here →